Refund policy

At The Earth Shop, we want every order to arrive in good condition. Because we sell food products, home care items, and handmade or earth-made accessories, returns and refunds are handled according to the nature of each product.

Food Products

Opened, used, damaged-by-customer, or tampered food products, including honey and olive oil, cannot be returned or refunded. This is for food safety and hygiene reasons.

Home Care Products

Opened or used detergents, cleaners, repellents, or home care products cannot be returned or refunded unless they arrived damaged, leaking, or incorrect.

Home Accessories

Home accessories may be eligible for return only if they arrive damaged, incorrect, or defective. Handmade pottery, clay, or earth-made pieces may have small natural variations in color, shape, texture, or finish. These are part of the product character and are not considered defects.

Eligible Refunds Or Replacements

You may request a refund or replacement if:

  • You received the wrong item
  • The product arrived damaged or leaking
  • The order is missing an item
  • There is a confirmed issue with the product before opening or use

How To Request Help

Please contact us within 48 hours of receiving your order at beenatural@theearthshop.co.

Include:

  • Your order number
  • Your full name
  • Clear photos of the product and packaging
  • A short explanation of the issue

Non-Refundable Cases

  • Opened or used food products
  • Opened or used detergents and home care items
  • Change of mind after delivery
  • Incorrect address or phone number provided by the customer
  • Failed delivery because the customer was unavailable
  • Natural honey crystallization, which is normal and not a defect
  • Natural handmade variations in pottery, clay, or earth-made accessories

Refund Method

If your refund is approved, we will confirm the refund method by email. Refund timing may depend on the original payment method and payment provider.

Natural Product Note

Natural products may vary slightly in color, texture, scent, shape, or finish. These variations are normal and part of the nature of honest, earth-inspired goods.