Shipping policy

The Earth Shop ships orders across Egypt using Bosta Egypt and/or other trusted courier partners when needed.

Processing Time

Orders are usually prepared within 1-2 business days after confirmation. During busy periods, product launches, or holidays, processing may take longer.

Delivery Time

Estimated delivery time is usually 2-5 business days, depending on your city, area, courier schedule, and order volume.

Shipping Partner

We use Bosta Egypt for delivery. Once your order is shipped, you may receive tracking details or delivery updates by SMS, phone, WhatsApp, or email depending on the courier process.

Delivery Information

Please make sure your name, phone number, address, apartment or floor details, and city are correct. The Earth Shop is not responsible for delays caused by incorrect or incomplete delivery information.

Delivery Attempts

If the courier cannot reach you or you are unavailable, delivery may be delayed, rescheduled, or returned to us. Extra shipping fees may apply for re-delivery.

Shipping Fees

Shipping fees are shown at checkout before you place your order. Fees may vary depending on location, order value, and courier cost.

Damaged Orders

If your order arrives damaged, broken, leaking, or incomplete, please contact us within 48 hours at beenatural@theearthshop.co with your order number and clear photos.

International Shipping

At this time, The Earth Shop primarily ships inside Egypt unless stated otherwise on our website.